Learning Unpacked
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Last updated: June 2026

1. Introduction and Agreement

Welcome to Learning Unpacked. These Terms and Conditions (“Terms”) govern your access to and use of the Learning Unpacked website located at https://learningunpacked.co.uk/ and all associated services, including online course enrolments, certificate issuance, and related features (collectively, the “Services”).

By accessing our website, creating an account, enrolling in a course, or making a purchase, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not use our Services.

These Terms constitute a legally binding agreement between you (“User”, “you”, “your”) and Learning Unpacked (“we”, “us”, “our”). Please read them carefully before proceeding.

2. About Learning Unpacked

Learning Unpacked is an online learning platform offering access to over 1,200 accredited and CPD-recognised courses across a wide range of subjects including business, technology, health, design, and more. Our platform is operated from the United Kingdom and our Services are governed by the laws of England and Wales.

Registered Address: 79 Great George Street, Leeds, West Yorkshire, LS1 3BR, United Kingdom
Telephone: +44 113 496 0192
Email: [email protected]
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM GMT

3. Eligibility

By using our Services, you confirm that:

  • You are at least 16 years of age. Users under 18 should review these Terms with a parent or guardian before using the platform.
  • You have the legal capacity to enter into a binding contract under the laws of your jurisdiction.
  • You are not prohibited from using our Services under applicable law.
  • All information you provide to us is accurate, current, and complete.

We reserve the right to refuse access to our Services to any individual or organisation at our sole discretion.

4. Account Registration

4.1 Creating an Account

To access most features of our platform, including course enrolment and your learning dashboard, you must register for an account. When registering, you agree to provide accurate and truthful information, including your name and a valid email address, and to keep this information up to date.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password. You must not share your account with any other person or allow any other individual to access our Services using your login details. You agree to notify us immediately at [email protected] if you suspect any unauthorised access to your account.

We accept no liability for any loss or damage arising from your failure to keep your account credentials secure.

4.3 Account Types

We offer two types of accounts: Student accounts and Instructor accounts. Each account type is subject to its own access rights and responsibilities as outlined on the relevant registration page. You may not use an account for purposes other than those for which it was created.

5. Course Enrolment and Access

5.1 Enrolment

Upon completing a course purchase, you will receive immediate access to the relevant course materials, including video lessons, reading resources, quizzes, downloadable content, and any other materials included in that course. Access is granted to the individual purchaser only and may not be shared, resold, or transferred to any other person.

5.2 Lifetime Access

Once enrolled, you are granted lifetime access to the course materials you have purchased, including any future updates made to those materials. “Lifetime access” refers to the continued availability of the course on our platform. In the event that Learning Unpacked ceases to operate or discontinues a course, we will endeavour to provide reasonable notice and, where possible, alternative arrangements.

5.3 Course Content and Updates

We reserve the right to update, amend, or withdraw course content at any time to ensure accuracy, quality, and relevance. Significant changes to course content will be reflected in the course materials available in your account. We do not guarantee that course content will remain unchanged indefinitely.

5.4 Prerequisites

Certain courses may have stated prerequisites or recommended prior knowledge. It is your responsibility to review the course information page before enrolling to ensure the course is suitable for your current skill level. We are not obligated to issue a refund if you enrol in a course without meeting the stated prerequisites.

5.5 Device Compatibility

Our platform is designed to be accessible via desktop computers, laptops, tablets, and mobile devices with an internet connection. We do not guarantee compatibility with all devices, browsers, or operating systems and accept no liability for technical issues arising from your hardware or software configuration.

6. Pricing and Payment

6.1 Pricing

All course prices are displayed in Pounds Sterling (GBP) and are inclusive of any applicable taxes unless stated otherwise. Prices are subject to change at any time without prior notice. Promotional or discounted prices are valid only for the period stated and may not be applied retrospectively to previous purchases.

6.2 Payment Methods

We accept the following payment methods:

  • Major credit and debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

All payments are processed securely through Stripe, a PCI DSS-compliant third-party payment processor. Learning Unpacked does not store or have direct access to your full payment card details. By completing a purchase, you authorise us to charge the stated amount to your chosen payment method.

6.3 Order Confirmation

Upon successful payment, you will receive an order confirmation by email. This confirmation constitutes our acceptance of your purchase and the beginning of our agreement to provide you with access to the relevant course. Please retain this email for your records.

6.4 Group and Corporate Purchases

We offer tailored group and corporate enrolment packages for organisations enrolling five (5) or more learners. Group packages may include volume discounts, team progress tracking, dedicated account management, and custom invoicing. To enquire about a group package, please contact our team at [email protected].

7. Refund Policy

7.1 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all course purchases. If you are unsatisfied with a course for any reason, you may request a full refund within 14 calendar days of the original purchase date.

7.2 How to Request a Refund

To initiate a refund, please contact our support team at [email protected] with your order number and a brief explanation of your request. Refund requests received within the 14-day window will be processed in full. Approved refunds will be returned to your original payment method within five (5) business days.

7.3 Refund Exclusions

Refunds will not be issued in the following circumstances:

  • Requests made more than 14 calendar days after the purchase date.
  • Certificates that have already been issued and downloaded.
  • Courses purchased through third-party platforms or promotional partners, which are subject to the third party’s own refund policies.
  • Cases where there is evidence of abuse of the refund policy (e.g., repeated purchases and refund requests of the same course).

We reserve the right to decline refund requests that we reasonably believe are made in bad faith or in violation of these Terms.

8. Certificates and Accreditation

8.1 Certificate of Completion

Upon successfully completing a course and passing any associated assessments, you will be entitled to receive a certificate of completion. Certificates are issued as PDF documents and can be used to demonstrate your participation in and completion of the course to employers, colleagues, or professional bodies.

8.2 Accredited Certificates

Many of our courses carry CPD (Continuing Professional Development) recognition or other professional accreditations. To claim your accredited certificate following course completion, please contact our support team. Accreditation details specific to each course are stated on the relevant course page.

8.3 Accuracy of Information on Certificates

Certificates are issued in the name provided in your registered account. It is your responsibility to ensure your account details are accurate before completing a course. We accept no liability for errors on certificates resulting from incorrect information provided by you.

8.4 Certificate Validity

Our certificates are intended to recognise your personal development and learning achievements. We make no guarantee that certificates issued by Learning Unpacked will be accepted by any particular employer, professional body, regulatory authority, or educational institution, as acceptance is at the sole discretion of the receiving party.

9. Intellectual Property

9.1 Our Content

All content made available through Learning Unpacked, including but not limited to course videos, written materials, quizzes, assessments, graphics, branding, and website design, is the intellectual property of Learning Unpacked or its licensed content providers and is protected by copyright, trademark, and other applicable intellectual property laws.

9.2 Permitted Use

Upon enrolment, you are granted a limited, non-exclusive, non-transferable, personal licence to access and use the course materials for your own private, non-commercial educational purposes. This licence does not permit you to:

  • Copy, reproduce, distribute, or publicly display any course content without our prior written consent.
  • Record, screenshot, or otherwise capture course video content.
  • Share your account credentials or course access with any third party.
  • Use any course content for commercial purposes, including teaching, reselling, or redistributing to others.
  • Modify, adapt, translate, or create derivative works from our course materials.

Any unauthorised use of our intellectual property may result in immediate account suspension and may give rise to legal action.

10. User Conduct

When using Learning Unpacked’s platform, you agree not to:

  • Use the platform for any unlawful, fraudulent, or harmful purpose.
  • Impersonate any person or entity, or misrepresent your affiliation with any person or organisation.
  • Upload, post, or transmit any content that is offensive, defamatory, discriminatory, or otherwise inappropriate.
  • Attempt to gain unauthorised access to any part of our platform, systems, or other users’ accounts.
  • Interfere with or disrupt the integrity or performance of our platform or its associated services.
  • Use automated tools, bots, scrapers, or similar means to access or extract data from our platform.
  • Engage in any activity that violates the rights of other users or third parties.

We reserve the right to suspend or terminate the account of any user who violates these conduct requirements, without notice and without liability, and to report such conduct to relevant authorities where appropriate.

11. Instructor Terms

If you register as an instructor on the Learning Unpacked platform, the following additional terms apply:

  • You represent and warrant that all course content you submit is original, accurate, and does not infringe the intellectual property rights of any third party.
  • You grant Learning Unpacked a non-exclusive, royalty-free licence to host, display, market, and distribute your course content through our platform.
  • You agree to maintain the accuracy and quality of your course materials and to update them as reasonably required.
  • You must not submit content that is misleading, defamatory, discriminatory, or otherwise in violation of applicable law.
  • Learning Unpacked reserves the right to remove or edit instructor content that does not meet our quality standards or that violates these Terms.

Specific revenue sharing, commission, or payment terms applicable to instructors will be communicated separately upon registration and approval.

12. Newsletter and Marketing Communications

By subscribing to our newsletter, you consent to receiving periodic emails from Learning Unpacked containing course deals, educational insights, platform updates, and promotional offers. You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in every email or by contacting us at [email protected].

Transactional emails, such as order confirmations and account notifications, are not subject to the marketing opt-out and will continue to be sent as necessary for the administration of your account and purchases.

13. Third-Party Services and Links

Our website and courses may contain links to or integrations with third-party websites, tools, or services (including Stripe for payment processing). These third-party services are governed by their own terms and privacy policies, and Learning Unpacked accepts no responsibility or liability for the content, practices, or availability of any third-party service.

The inclusion of any third-party link or service does not constitute an endorsement by Learning Unpacked.

14. Disclaimers

14.1 Educational Purposes Only

All course content provided by Learning Unpacked is intended for general educational and professional development purposes only. Nothing in our courses should be construed as professional advice β€” including but not limited to legal, financial, medical, or regulated professional advice. You should seek qualified professional guidance before acting on any information obtained through our courses.

14.2 Platform Availability

We aim to ensure that our platform is available at all times, but we do not guarantee uninterrupted, error-free access to our Services. We may temporarily suspend access for maintenance, updates, or technical reasons. We accept no liability for any loss or inconvenience resulting from planned or unplanned service interruptions.

14.3 Accuracy of Information

While we take care to ensure the accuracy and quality of our course content, we do not warrant that all information contained within our courses is complete, current, or free from error. Course content is provided “as is” and we disclaim all warranties, express or implied, to the fullest extent permitted by law.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Learning Unpacked shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our Services, including but not limited to loss of data, loss of earnings, loss of career opportunity, or any other intangible losses.

Our total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of our Services shall not exceed the total amount paid by you for the specific course or service giving rise to the claim in the twelve (12) months preceding the relevant event.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

16. Indemnification

You agree to indemnify, defend, and hold harmless Learning Unpacked and its employees, officers, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of our Services, your violation of these Terms, or your infringement of any third-party rights.

17. Termination and Suspension

We reserve the right to suspend or permanently terminate your account and access to our Services at any time, with or without notice, if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or otherwise acted in a manner harmful to Learning Unpacked, our users, or third parties.

You may close your account at any time by contacting us at [email protected]. Closing your account does not entitle you to a refund outside of the 14-day refund window. Certain provisions of these Terms, including those relating to intellectual property, limitation of liability, and governing law, will survive the termination of your account.

18. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.