Learning Unpacked
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Last updated: June 2026

1. Introduction

Learning Unpacked (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website at https://learningunpacked.co.uk/, create an account, enrol in a course, purchase a certificate, or otherwise interact with our services.

We are the data controller responsible for your personal data. This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Business Name: Learning Unpacked
Website: https://learningunpacked.co.uk/
Registered Address: 79 Great George Street, Leeds, West Yorkshire, LS1 3BR, United Kingdom
Telephone: +44 113 496 0192
Email: [email protected]
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM GMT

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above or visit our Contact page.

3. What Personal Data We Collect

Depending on how you interact with Learning Unpacked, we may collect the following categories of personal data:

3.1 Account and Registration Data

  • First name and last name
  • Email address
  • Password (stored in encrypted form)
  • Account type (student or instructor)

3.2 Purchase and Billing Data

  • Order history and course enrolment records
  • Billing address (if provided during checkout)
  • Payment method details — these are processed securely by Stripe and are not stored on our servers
  • Transaction identifiers and purchase receipts

3.3 Contact and Communication Data

  • Name and email address provided via our contact form
  • Phone number (if optionally provided)
  • Enquiry type and message content
  • Records of correspondence between you and our support team

3.4 Learning and Progress Data

  • Courses enrolled in and completion status
  • Quiz and assessment results
  • Certificate issuance records
  • Progress through course materials

3.5 Newsletter and Marketing Data

  • Email address provided for newsletter subscription
  • Marketing preferences and opt-in/opt-out status

3.6 Technical and Usage Data

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on each page
  • Referring URLs and search terms used to reach our website
  • Cookie identifiers and session data

4. How We Collect Your Personal Data

We collect personal data through the following means:

  • Directly from you — when you register for an account, enrol in a course, make a purchase, submit a contact form, request a certificate, or subscribe to our newsletter.
  • Automatically — when you browse our website, through cookies, log files, and similar tracking technologies that record technical and usage data.
  • From third-party payment processors — Stripe may share limited transaction confirmation data with us upon successful payment.
  • From third-party analytics tools — we may use services such as Google Analytics to understand how visitors use our website.

5. How We Use Your Personal Data

We use your personal data for the following purposes, each supported by a lawful basis under the UK GDPR:

5.1 To Provide and Manage Our Services (Contractual Necessity)

  • Creating and managing your student or instructor account
  • Processing your course enrolments and purchases
  • Granting access to purchased course materials, videos, and resources
  • Issuing certificates of completion upon course finishing
  • Processing refund requests in accordance with our 14-day money-back guarantee
  • Facilitating group or corporate enrolments

5.2 To Communicate With You (Contractual Necessity / Legitimate Interests)

  • Responding to your enquiries, support requests, and messages
  • Sending transactional emails such as order confirmations, receipts, and course access notifications
  • Notifying you of updates, changes to our terms, or service-related information

5.3 For Marketing and Promotions (Consent / Legitimate Interests)

  • Sending our newsletter containing course deals, educational insights, and platform updates — only where you have opted in
  • Informing you of relevant course promotions, flash sales, or new offerings
  • You may unsubscribe from marketing communications at any time via the unsubscribe link in any email or by contacting us directly

5.4 To Improve Our Platform (Legitimate Interests)

  • Analysing how users interact with our website and courses to improve content and user experience
  • Monitoring technical performance and resolving errors or bugs
  • Conducting internal research and product development

5.5 To Comply With Legal Obligations (Legal Obligation)

  • Maintaining financial and transactional records for tax and accounting purposes
  • Responding to lawful requests from regulatory authorities or law enforcement
  • Enforcing our Terms and Conditions and other agreements

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website. Cookies are small text files placed on your device that help us provide and improve our services.

Types of Cookies We Use

  • Essential Cookies — Required for the website to function correctly, including maintaining your login session, shopping cart contents, and security features. These cannot be disabled.
  • Analytical / Performance Cookies — Help us understand how visitors use our website (e.g., Google Analytics). Data collected is aggregated and anonymised where possible.
  • Functional Cookies — Remember your preferences and settings to improve your experience on return visits.
  • Marketing Cookies — Used to deliver relevant promotional content. These are only placed with your consent.

You can control and manage cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of our website. For more information about cookies, visit www.aboutcookies.org.

7. Sharing Your Personal Data

We do not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:

  • Payment Processors — We use Stripe to process payments securely. Stripe handles your payment card data and operates under its own privacy policy. We do not store full payment card details on our servers.
  • Email and Marketing Platforms — We may use third-party email service providers to send transactional and marketing communications. These providers are bound by data processing agreements and may not use your data for their own purposes.
  • Analytics Providers — We may share anonymised usage data with analytics providers such as Google Analytics to help us understand website traffic and user behaviour.
  • Legal and Regulatory Authorities — We may disclose your data where required to do so by law, court order, or to protect the rights, property, or safety of Learning Unpacked, our users, or others.
  • Business Transfers — In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of that transaction. We will notify you of any such change.

All third parties with whom we share personal data are required to process it lawfully and securely, in accordance with our instructions and applicable data protection law.

8. International Data Transfers

Learning Unpacked is based in the United Kingdom. Some of our third-party service providers may be located in countries outside the UK or European Economic Area (EEA). Where we transfer your personal data to countries that do not offer the same level of data protection as the UK, we take appropriate safeguards to ensure your data remains protected, such as using standard contractual clauses approved by the UK Information Commissioner’s Office (ICO) or relying on adequacy decisions.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention guidelines are as follows:

  • Account data — Retained for as long as your account remains active, and for a reasonable period thereafter in case you return or in the event of a dispute.
  • Purchase and transaction records — Retained for a minimum of six (6) years for tax and legal compliance purposes.
  • Course progress and certificates — Retained for the duration of your account and a reasonable period after account closure.
  • Contact and support communications — Retained for up to two (2) years after resolution of your enquiry.
  • Marketing data — Retained until you unsubscribe or withdraw your consent.
  • Website usage data — Typically retained for up to twenty-six (26) months in line with standard analytics data practices.

When personal data is no longer required, we securely delete or anonymise it.

10. Your Rights Under UK GDPR

As a data subject in the United Kingdom, you have the following rights regarding your personal data:

  • Right of Access — You have the right to request a copy of the personal data we hold about you (a Subject Access Request).
  • Right to Rectification — You have the right to ask us to correct inaccurate or incomplete personal data.
  • Right to Erasure (“Right to be Forgotten”) — You have the right to request the deletion of your personal data where there is no legitimate reason for us to continue processing it.
  • Right to Restrict Processing — You have the right to ask us to pause the processing of your personal data in certain circumstances.
  • Right to Data Portability — You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transferred to another data controller where technically feasible.
  • Right to Object — You have the right to object to processing based on our legitimate interests or for direct marketing purposes.
  • Rights Related to Automated Decision-Making — You have the right not to be subject to decisions made solely by automated means that produce legal or similarly significant effects on you.
  • Right to Withdraw Consent — Where we rely on your consent to process your data (e.g. marketing emails), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact us at [email protected] or write to us at our registered address. We will respond to your request within one (1) calendar month. We may need to verify your identity before fulfilling your request.

If you are not satisfied with how we handle your personal data or respond to your request, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

11. Payment Security

All payments made on Learning Unpacked are processed securely through Stripe, a PCI DSS-compliant payment processor. We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay. Learning Unpacked does not store or have access to your full payment card details at any time. For more information on how Stripe handles your payment data, please refer to Stripe’s Privacy Policy.

12. Third-Party Links

Our website may contain links to third-party websites, tools, or resources. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external websites you visit. This Privacy Policy applies solely to information collected by Learning Unpacked.

13. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from anyone under the age of 16. If you believe that a child has provided us with personal data without appropriate parental or guardian consent, please contact us immediately at [email protected] and we will take steps to delete such information.

14. Security of Your Personal Data

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include secure HTTPS connections, encrypted password storage, and access controls limiting who within our organisation can access your data.

However, please be aware that no method of electronic transmission or storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security. If you suspect any unauthorised use of your account or a security breach, please contact us immediately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make significant changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or through a notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of our website and services after any changes constitutes your acknowledgement of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Learning Unpacked
79 Great George Street
Leeds, West Yorkshire
LS1 3BR
United Kingdom

Email: [email protected]
Telephone: +44 113 496 0192
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM GMT

Alternatively, you may use our Contact page to send us a message directly.